Knowledge Base & FAQ
We understand that sometimes there are questions that you just don't know the answer to. Use this page as a resource to get all the information that you need to know.
Feel free to give us a call if you would rather speak to someone, or if you cant find the answer to your question here. (800)727-9961
Click the topics below to expand and read more.
How Do I Become a Member of EICU?
- Give us a call at (800)727-9961 and let them know you want to become a member of East Idaho Credit Union
- Visit any of our local branches. Find a list of EICU Branches
Am I eligible to become a member of EICU?
- If you live in East Idaho, you probably qualify to become a member of EICU
- Give us a call at (800)727-9961 and ask if you are eligible to become a member of East Idaho Credit Union
How do I open an account at EICU
- Give us a call at (800)727-9961 and let them know what kind of account you want to open.
- Visit any of our local branches. Find a list of branches
- Find a list of accounts that EICU offers.
Where can I find my routing number for EICU?
- In the lower left-hand side of the website, under Links: 324173082
- The 9 digit number in the lower left-hand side of your checks: 324173082
Are my funds federally insured?
- Your funds are federally insured. Your deposits are insured to at least $250,000 by the National Credit Union Administration (NCUA). NCUA is an agency of the federal government.
How do I get a replacement debit card?
- Visit one of our local branches to order a replacement card, or have them instant issue a card to get a new one printed right then and there.
- Give us a call at (800)727-9961 and let us know that you need a replacement card.
EICU Online Banking
How do I log into EICU online banking?
- Log into online banking here, click on the "Log In" button at the top of the website, or use our mobile app from any location.
I lost/forgot my password. How do I recover my password?
- Click on I can't access my account at the bottom of the EICU login page, insert your phone number and username, then click 'send me a new password'. If you forgot/lost your username as well, click 'I forgot my username' on the right side of the page.
Regulation D is a federal regulation that limits the number of electronic transfers or checks from money market and savings accounts. Under Regulation D, a maximum of six transfers per month from a savings or a money market are allowed. These transactions include phone requests, Overdraft, Online Banking, email requests and faxed requests. There are no limitations on ATM, in-branch or shared-branch transactions. Please Note: This is a regulation mandated by the federal government. This is not a Credit Union policy.
Q: What is Regulation D?
A: Federal Regulation D places a monthly limit on the number of transfers you may make from your primary share Savings Accounts or Money Market Accounts (MMAs) without your physical presence being required. Transfers affected by this regulation therefore include:
- Transfers made using Online Banking.
- Transfers made using Telephone Banking.
- Overdraft transfers (made automatically to cover insufficient funds in other accounts; see below).
- Transfers made by a Member Service Representative on your behalf.
- Pre-authorized, automatic, scheduled or recurring transfers (see below).
You are allowed six such transfers per month, per account. Please see the 'What transactions can I do?' box above for additional explanation.
Q: What transactions are not affected by Regulation D?
- ATM transactions.
- Transfers made to East Idaho Credit Union loans.
- Transactions done in person at a financial center.
- Transactions sent in by mail, Express Drop, messenger, or Night Drop with an original signature.
- EICU Bill Pay (which uses funds from your checking account).
Q: What are my options once an account has reached its Regulation D limit?
A: You may complete withdrawals and transfers in person, by mail, or at an ATM.
Q: If an account used for Overdraft Protection has reached its Regulation D limit, will overdraft requests be honored?
A: No, if the Overdraft Protection account is a Savings Account or MMA. In that case, you may incur a Nonsufficient Funds charge (NSF) for every overdraft attempted beyond your monthly limit. However, if the Overdraft Protection account is an Overdraft Loan (which is not affected by Regulation D) the overdraft will complete normally. To apply for an Overdraft Loan, apply online or contact us.
Q: I have authorized a merchant to automatically withdraw payments from my Savings Account or MMA; do these count against my monthly limit?
A: Yes. These payments (which you might know as "ACH" or "EFT" transactions) follow Regulation D limitations. Any withdrawals attempted beyond your monthly limit will not be honored, and you may incur a Nonsufficient Funds change. To avoid this situation:
- Make automatic payments using something other than a Savings Account or MMA, such as a checking account or Overdraft Loan.
- Contact the merchant to arrange this change, and be aware that your request could take more than a month to go into effect.
- Alternatively, consider using EICU Bill Pay or your EICU VISA® debit/credit card to automatically send payments to the merchant, rather than authorizing the merchant to automatically withdraw payments.
|What transactions can I do?|
| Unlimited transfers
|Up to six withdrawals
or transfers permitted
per month - when: